Delivery | Hewitts Interiors

Our delivery area is mainland Britain and Northern Ireland providing the delivery address is accessible to out vehicles. Delivery to Eire is possible subject to charges depending on the place of delivery.
Deliveries are made by our fleet 18 ton box vans, which are 30’ long, 9’ wide and 13’6” high. Please advise f they will have difficulty in gaining access to or parking at your delivery address. Low bridges, overhanging trees and parked cars are the most common problem, together with yellow lines and London Red Routes. We cannot accept liability of any indentation or sinking to driveways caused by out vehicles. If you have any doubt about the stability of your driveway please advise us in writing so a clear instruction not to use your driveway can be given in advance to our installers.
Please check your internal access to the room where the furniture is to be sited. Narrow or spiral staircases may prevent access for large items particularly wide sliding doors, bed slats and overbed tower sections which are delivered already assembled. Please remove any items such as wall mirrors, pictures or lampshades that protrude or may impede access within your home and protect your floor/ floor covering as we cannot accept responsibility for damage caused to your possessions whilst delivery is taking place. Ensure young children are away from the working area. For Health & Safety reasons our installers can only deliver via normal strairways and doorways and cannot remove footwear.
The furniture is freestanding and assembled in your home. Any removal or re-siting of radiators, light switches or power points etc. must be done prior to delivery. All existing furniture should be removed before delivery so as to allow a clear working area for our installers. Any request made to our installers to carry out work which is outside their remit such as removing existing furniture, floor coverings or any other request maybe undertaken at their discretion as a goodwill gesture but entirely at your own risk.
Removal of skirting boards or picture rails etc. to enable the furniture to be flush to the wall is beneficial, but first check that the floor and wall form a true right angle as if they do not, the furniture will not be flush. If you decide to remove your skirting board prior to delivery, it is recommended you remove the entire length and cut/refit the furniture after delivery.
The furniture can be assembled on either a bare or covered floor. If on carpet, it is recommended you remove any “smooth edge” griprods as they will effect the leveling of the furniture. There is a minimum of 25mm clearance between the door bottom and carcass bottom on all wardrobes. Please take this into account when considering both carpet thickness and whether to have carpet under the robes. Thick pile carpets fitted up to the wardrobe doors may stop doors opening.
Uneven floors may cause the furniture to be out of alignment necessitating the use of packing wedges to level the furniture. Whilst reasonable effort is made to level units, this cannot be guaranteed on uneven floors.
Where uneven floors may affect the stability of the furniture our policy is to pack units to lean back slightly to the wall and if necessary fit a wall bracket if ceiling clearance and wall structure permits.
Where floors are extremely uneven, it is advisable to have a joiner construct a level platform as our installers will not assemble units if they consider an uneven floor may make the units unstable.
Any furniture that includes electric lighting or power sockets is supplied ready to connect to your mains supply. Our installers are not electricians and cannot undertake to do any electrical work.

Delivery planning commences 3/4 weeks in advance on receipt of production schedules from our factory in Germany. You will receive a postal delivery advice showing the order acknowledgement refers to 14/21 days prior to delivery. If you have need to postpone the delivery, please appreciate that your delivery has to be re-planned together with other customers in your area and therefore may be 3/4 weeks later.
All deliveries are made Monday to Friday by our vehicles operating from Skipton. Accordingly, whilst there are no set days for delivery in any area of the country, geographical restrictions and driving time regulations prevent delivery being made in distant areas on Mondays and Fridays.
Our delivery vehicles generally make at least 5 calls per day from 8.00 a.m. onwards. For guidance the delivery and assembly time or a 3 meter width wardrobe is about one hour.
Out installers plan their daily work taking into account local traffic/weather conditions and HGV working hour restrictions. This enables them to approximate delivery times and so where possible will phone to give an estimated time of arrival. Alternatively you can give a contact number to our installer to call you one hours before their arrival should you work near home, or that a friends of neighbour who is accepting the delivery for you. For Monday deliveries this will be as early as possible on the day. For Tuesday to Friday deliveries, this will be either during the evening or prior to or on the morning of delivery. Our office cannot give delivery times.
We reserve the right to make abortive delivery charges up to 35% of the catalogue order value where incorrect or incomplete information has been supplied, where wrong items have been ordered or when delivery postponement is not preceded by 5 working days notice. Abortive charges will always be made for 240cm or 242cm high wardrobes that do not fit and are returned.
Replacement or defective items will normally be made within 4/6 working weeks. Our policy is always to replace any item not to our normal manufacturing standards rather than make financial allowances.
In the event of any service requirement arising after delivery, please contact your retailer who will submit a report to our office. We may ask your retailer to inspect the furniture before we arrange remedial call.

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